Federal Student Financial Aid
How to Support Students and Families Through the FAFSA Process


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To prepare students and parents to complete the FAFSA form, it is critical to understand the barriers, the support needed and the resources available to navigate the financial aid process. This webinar provided guidance on how to support students and parents in complicated family or financial circumstances, such as students in foster care or experiencing homelessness, or dependent students who don’t live with their legal parents. Through a review of federal updates, frequently asked questions, and FSA resources, participants received valuable information and tools to prepare for the 2020-2021 FAFSA form. 


 Claire Bucknor is an Awareness and Outreach Specialist in the Office of Federal Student Aid at the U.S. Department of Education. She develops and implements strategies to increase awareness of federal student aid programs and FAFSA® form completion. She also served the department as a management and program analyst in the office of planning, evaluation, and policy development and the National Center for Education Statistics. Claire graduated from the University of Florida with a bachelor’s degree in journalism and received a master’s degree in education policy from the University of Pennsylvania.

Power Point presentation

Recorded on August 27, 2019