Conference FAQ


Conference FAQ
Have questions? We're here to help.

The Making Schools Work Conference brings attendees and our staff and invited speakers together to form lasting communities of practice.

Before, during or after this year’s events, if you have a question, we’re here to help – just let us know.

In the meantime, here are answers to questions we’re frequently asked.


Frequently Asked Questions

I understand the 2020 conference was canceled due to the coronavirus. What happens now?

Please review our conference cancellation and COVID-19 update page for more information. Need help with a 2020 conference registration? Contact us at

Where is the 2021 conference being held?

All conference events will take place at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee.

When will the 2021 conference program be available?

A complete conference program will be posted on this website and in our eShow event management system in February 2021. The program will be regularly updated after this date — including during the conference — to reflect any last-minute changes.

Will there be a printed program in 2021?

A limited number of programs will be printed and made available for purchase onsite at the conference in Nashville.

Is there a conference mobile app?

Yes! Download our official conference app to access each day’s schedule, exhibitor and sponsor listings, venue maps, speaker bios and more. The app will allow you to search for sessions by keywords, session types, topics, times, intended audiences, grade levels and more. A link to the conference app will be posted on this website in February 2021.

What happened to the Networking Conference?

After seven years of offering the College- and Career-Readiness Standards Networking Conference as a separate event, we united both conferences in one – the Making Schools Work Conference. Join us in Nashville in 2021 to explore powerful literacy and mathematics tools and strategies that enhance students’ content knowledge and reasoning skills.

When does registration open?

Registration will open in August 2020. We’ve launched a new event management system with eShow to make your conference experience even better!

How much does it cost to attend?

Please visit our registration page for information on new early bird, regular and onsite registration fees for the conference as well as optional fees associated with special meals, functions and tours.

What’s included in conference registration fees?

Your registration fee includes admission to all conference sessions and the exhibit hall, coffee or refreshment breaks and hot lunches on Wednesday and Thursday.

Spouse/guest registrations only include admission to the exhibit hall, lunches and coffee or refreshment breaks.

Optional industry tours and other special events also carry a separate fee.

May my spouse or another guest attend the conference?

Yes! We encourage attendees to bring spouses or family to the conference.

If you would like your spouse or other guests to have access to our exhibit hall, coffee and refreshment breaks, and lunches, please register them using our $100 Spouse/Guest registration option.

Spouses/guests can be registered to attend a Friday industry tour or our Thursday celebration without registering for access to the exhibit hall, coffee and refreshment breaks, and lunches. A separate fee will be assessed for tours and/or the Thursday celebration.

Badges for spouses/guests will note their level of access to conference venues or special events.

Please note that all conference attendees or their spouses/guests are limited to one industry tour choice per person. Check our website for information on any limitations or special requirements for tours.

How much does it cost to stay in one of SREB’s official conference hotels?

Please visit the travel section of our website for detailed pricing information for official conference hotels as well as information on flights and ground transportation.

When does the conference begin and end?

Registration begins at 10 a.m. on Tuesday, July 6. Conference activities kick off with an opening general session at 2:30 p.m. on Tuesday and end at noon on Friday, July 9.

For detailed information on preconference activities and special events, please visit our Schedule at a Glance page.

I have not received confirmation of my registration. What should I do?

Send us an email with your request for a confirmation.

How do I make changes to my conference registration?

You may go back to the original entry on the online registration site and make changes or email them to us.

I would like to present a session, too. What do I need to do?

We welcome your submission! Learn more about our conference objectives and session types and check out our new Submission FAQ. When you’re ready, visit our proposal system to submit a new session or revise a previously submitted session. Our proposal system will open in late July 2020 and close on October 30, 2020.

I registered but can’t attend. May someone else go in my place?

Yes! Please send an email requesting the change that includes the registrant’s name and the new attendee’s name and contact information.

What is your cancellation policy?

To qualify for a refund, cancellations must be received by June 11, 2021. All cancellations received after June 11 will incur a $100 cancellation fee per canceled registrant. Requests for a full refund without the cancellation fee after June 11 will be assessed on a case-by-case basis. Please email us.

What types of payments are acceptable?

Our online registration system accepts MasterCard, Visa and Discover. If you wish to pay with a check or purchase order, please send payment to:

James Lew
Southern Regional Education Board
Attn: 2021 Making Schools Work Conference
592 10th St NW
Atlanta GA 30318-5776

Is there a registration deadline?

No. Online registration will remain open throughout the conference, but you may prefer to register in person at SREB’s headquarters at the Gaylord Opryland Resort & Convention Center.

To take advantage of our early-bird pricing, please register by May 3, 2021.

Is payment due before the conference?

Payments should be made at the time of registration. However, we do accept payment at the conference. Please visit SREB’s headquarters at the Gaylord Opryland Resort & Convention Center to make your payment in person.

Is payment still due even though I did not attend the conference?

Yes, you are responsible for either the full registration fee or a cancellation fee.

I have a question I don’t see here.

Email us at and we’ll be happy to help.