Conference FAQ


Conference FAQ
Have questions? We're here to help.

The Making Schools Work Conference brings attendees, SREB staff and invited speakers together to form lasting communities of practice.

Before, during or after this year’s events, if you have a question, we’re here to help – just let us know.

In the meantime, here are answers to questions we’re frequently asked.


Frequently Asked Questions

What’s included in conference registration fees?

Your registration fee includes admission to all conference sessions and the Education Marketplace, refreshment breaks and hot lunches on Wednesday and Thursday.

Spouse/guest registrations only include admission to the Education Marketplace, lunches and coffee or refreshment breaks.

Optional in-person industry tours carry a separate fee of $25.

May my spouse or another guest attend the conference?

Yes! We encourage attendees to bring spouses or family to the in-person conference.

If you would like your spouse/guest to have access to our Education Marketplace hall, coffee and refreshment breaks, and lunches, please register them using our $100 Spouse/Guest registration option.

Industry tours. Spouses/guests can be registered to attend a Friday industry tour without registering for access to the Education Marketplace, coffee and refreshment breaks, and lunches. A separate fee will be assessed for tours.

When will the 2023 conference program be available?

A complete conference program will be available in February 2023.

Will there be a printed program in 2023?

We are not printing programs this year. Attendees are encouraged to consult our online conference program or mobile app.

Is there a conference mobile app?

Our conference app will be available in February of 2023.

When does 2023 registration open?

Registration opens on Tuesday, July 18 at 10 a.m. Eastern. Conference activities kick off with First Time Attendee Orientations at 1 p.m. followed by the Opening General Session at 2:30 p.m. The conference ends at noon Friday, July 21.

For those who registered to attend a preconference workshop, these begin at 9:30 a.m. Eastern on Tuesday, July 18.

Register now!

How much does it cost to attend?

For detailed information on the conference schedule, please visit our visit our registration page for more information on registration fees and options.

How much does it cost to stay in SREB’s official conference hotels?

Please check our Conference Hotel page for rates.

Connections Housing acts as the booking agent for our contracted conference hotel. To reserve a room, call Connections at (404) 842-0000 or (800) 262-9974 OR visit Connections’ website.

I am staying at one of your overflow hotels. How do I get to the Palms?

Shuttle service will be available between the Gaylord Palms and our overflow hotels. Please click here to view the transportation schedule.

When does the conference begin and end?

Registration begins on Tuesday, July 18 at 10 a.m. Eastern. Conference activities kick off with sessions at 9 a.m. Eastern and our opening general session at 2:30 p.m. on Tuesday. The conference ends at noon on Friday, July 21.

For those who registered to attend a preconference workshop, these begin at 9:30 a.m. Eastern on Tuesday, July 18.

For detailed information on conference activities and special events, please visit our Schedule at a Glance page.

I have not received confirmation of my registration. What should I do?

Send us an email with your request for confirmation.

How do I make changes to my conference registration?

Visit our Attendee Service Center with the login and password that were emailed to you or email us for assistance.

I would like to present a session, too. What do I need to do?

Our proposal submission system is closed for 2023! We invite you to learn more about our conference objectives and session types and check out our Submission FAQ.

I am a presenter. What do I need to do?

All presenters must:

  • Align sessions with a conference objective.
  • Provide your school and summer contact information.
  • Provide your job title, position, school, district and state.
  • Agree to present at your scheduled time.
  • Bring your own laptop and any special AV connectors to your session. Projectors will be available in all meeting rooms.
  • Arrange and pay for your travel and lodging.
  • Register and pay your conference registration fee.

SREB asks presenters to participate in a mandatory presenters webinar to learn more about the conference and how to present successfully.

I registered but can’t attend. May someone else go in my place?

Yes! Please send an email requesting the change that includes the registrant’s name and the new attendee’s name and complete contact information.

What is your cancellation policy?

You may cancel your conference registration up to June 1, 2023, without penalty. Our cancellation fee is $100 after June 1. Beyond this date, SREB will consider extraordinary circumstances for cancellation on a case-by-case basis.

What types of payments are acceptable?

Our eShow registration system accepts MasterCard, Visa and Discover. If you wish to pay with a check or purchase order, please send payment to:

James Lew
Southern Regional Education Board
Attn: 2023 Making Schools Work Conference
592 10th St NW
Atlanta, GA 30318-5776

Is there a registration deadline?

No. Online registration will remain open throughout the event.

Is payment due before the conference?

Payments should be made at the time of registration but can also be made or updated in our Attendee Service Center using the login and password that were emailed to you when you registered.

Is payment still due even though I did not attend the conference?

Yes, you are responsible for either the full registration fee or a cancellation fee.

I need special accommodations at the conference. What do I do?

If you require special accommodations at the 2023 Making Schools Work Conference, send a written description of your needs to and we will be pleased to help you.

I attended the 2022 conference. How do I get my certificate of participation?

Please review our Certificate of Participation page for instructions on how to create your personalized certificate.

What is your COVID-19 policy?

By attending the 2023 Making Schools Work Conference in Orlando, Florida, you agree to adhere to health and safety requests made by venue personnel and not attend the conference if you are ill or have been recently exposed to a known or suspected case of COVID-19. If you should become ill during or after the conference, or know of an attendee who has become ill, please contact a member of SREB’s Conference Team or email immediately. SREB will notify local health authorities of suspected cases of COVID-19 while protecting the confidentiality of your personal health information. Attendees who prefer to wear masks and socially distance are encouraged to do so.

What is SREB’s communications permission and release policy?

In consideration of registering for a Southern Regional Education Board conference, event or training session, participants grant SREB permission to record, videotape and photograph their images or voices and to use, reproduce, publish and display their names, photographs, video images or quoted material in any format or media including, without limitation, printed and electronic publications and materials, press releases, webpages, internet publications and other publications, materials, information and communications, at its discretion, for purposes consistent with its mission and nonprofit status. By registering, participants agree that they are not entitled to receive, and waive any right to, compensation for any such use of their images or voices. Participants who wish to opt out should notify SREB conference, event or training session staff.

What is SREB’s data policy?

When you register for the Making Schools Work Conference or similar SREB events or services, we request information to identify you uniquely and gather aggregate information about your use of our conference and event resources.

We will never sell your information to another organization. We use your information only to improve the quality of our conference and other resources and to contact you with updates.

I have a question I don’t see here.

Email us at and we’ll be happy to help.