Student Services


Student Support and Services

Student support services are crucial as students return to college and university campuses in the fall 2020 semester. Whether institutions are choosing to reopen their campuses fully or partially or are transitioning to a completely virtual model, leaders need to consider how they will provide key student services, such as academic support services, access to residence and dining halls, and extracurricular activities.


Academic Support Services

As higher education institutions prepare for instruction to resume, it is crucial that institutions take steps to ensure they can support students and provide academic, financial aid and career advising services while following safety guidelines and protocols.


Student Accomodations

Postsecondary institutions must comply with federal requirements regarding disability services and ensure that courses are accessible for all students.


Residence and Dining Halls

Postsecondary institutions need to put in place plans, procedures and policies that help support the health and safety of all students, faculty and staff while they are in common areas such as residence and dining halls.


Extracurricular Activities

If students have returned to campus, institutions must create clear policies regarding student events and extracurricular activities to promote student health and safety.



As COVID-19 continues to affect the postsecondary landscape, institutions must reevaluate their application and admissions policies. Institutions should consider increased flexibility in application requirements and virtual engagement opportunities for prospective students.