Advanced Career Help Desk

Overview

Advanced Career Help Desk

Advanced Career’s comprehensive point-of-need assistance helps districts and schools implement Advanced Career STEM Pathway Academies curricula with fidelity to ensure AC students achieve the best possible outcomes.

AC Help Desk

Teachers, administrators and counselors may contact the AC Help Desk year-round. The AC team strives to return all messages within 24 hours of receipt during normal business hours.

Help Desk Hours of Operation

Monday – Thursday: 7 a.m. – 5:45 p.m. EST
Friday: 7 a.m. – 4:45 p.m. EST

Contact Information

Any AC Inquiry: ACHelpDesk@sreb.org

AC Teacher, Counselor and Administrator Support:
Beth Green
beth.green@sreb.org
903-452-4508 (call or text)

AC Technology and Technical Content Support:
Zach Riffell
Zachary.Riffell@sreb.org
404-879-5539 (call)

AC End-of-Course Assessments:
Paula Egelson
Paula.Egelson@sreb.org
404-879-5548 (call)

AC Help Desk Topics

The AC team provides electronic support for a variety of topics. The following lists are not all-inclusive:

AC Implementation (in alphabetical order)

  • Classroom management
  • Developing the engineering or research notebook
  • End-of-Course assessment content, costs, testing schedules, scoring, scores and reports
  • Helping students with technical reading and/or writing skills
  • Project-based learning
  • Questioning techniques
  • School scheduling 
  • Student presentations to authentic audiences
  • Supporting struggling students
  • Teaching mathematics using the seven-element math lesson
  • Working with peer math, science and literacy teachers

AC Postsecondary, Industry and Community Partnerships

  • Building postsecondary, industry and community partnerships
  • Building mentoring programs

Attracting Students to AC

  • Informing prospective students and parents about the AC program(s) of study

AC Technology and Technical Content

  • AC curricula technical content
  • General technology troubleshooting
  • Hardware and software
  • Technology setup and troubleshooting for district and school information technology teams